When a player submits a payment slip, the team must (1) identify the wallet, (2) extract the correct fields, and (3) submit escalation without mistakes.
| Item | What it means |
|---|---|
| Agent Number | Receiver / merchant / agent account number (where player sent money). |
| Transaction / Reference ID | Trx ID / Transaction ID shown on slip. Must match exactly. |
| Date & Time | Use slip date. Use the slip date. Convert আজ/Today only when the slip does not show a full date.. |
| Amount | Main transaction amount only. Ignore fee/charge/VAT/total. |