DP/VDO Guide - Slip Reading

Slip Reading

Step 1: Identify the wallet. Step 2: Extract the same 4 mandatory items.

Date & Time (keep it simple)

Always use the date/time that is written on the slip. Convert Bangla month/day to English only when needed. Use “আজ/Today” only when the slip does not show a full date.

bKash: date/time is usually shown together (look for the time line on the receipt screen).
Nagad: date/time often appears near the bottom line (sometimes written in Bangla month/day).
Rocket: look for the label Transaction Date on the receipt.

How to identify the wallet (fast)

bKash: “Send Money is successful”, magenta theme.
Nagad: Bangla headings like “ক্যাশ আউট সফল / সেন্ড মানি”.
Rocket: DBBL Rocket branding.
upay: upay branding (UCB).
SureCash: SureCash branding.
TAP: TAP / Trust Axiata Pay branding.
OK Wallet: OK Wallet branding.

What to ignore

Fee / Charge / VAT
Total spent / “সর্বমোট” if it includes fees
Marketing texts or buttons

If the slip is cropped and missing Transaction ID or receiver number, request a full screenshot.

Mandatory extraction table (use every time)

Item	Where it appears	Notes
Agent Number	Account No / Receiver / Merchant	Receiver number only
Transaction ID	Transaction ID / TrxID / Reference	Must match exactly
Date	Date/Time line	Use slip date. Convert Bangla month/day only when needed. Use “আজ/Today” only if no full date.
Amount	Amount / পরিমাণ	Exclude fee/VAT/total

DP/VDO Deposit Escalation Guide

Slip Reading

Date & Time (keep it simple)

How to identify the wallet (fast)

What to ignore

Mandatory extraction table (use every time)