Escalation workflow
Follow Step‑1 then Step‑2. Re-check before you submit.
Step 1
- Paste correct Username
- Paste correct Transaction / Reference ID (from slip)
- Select correct Brand requested by player
Step 1 screen (Brand selection)
Step 2
- Confirm Username + Transaction ID (same as Step 1)
- Paste Agent Number (receiver account number on slip)
- Select Wallet Type = wallet name only
- Paste Player Phone (from ticket)
- Paste Deposit ID (from BO)
- Enter Amount (exclude charge/VAT)
- Select Date (from slip)
- Upload the Slip (clear full screenshot)
Step 2 screen (all fields)
Wallet Type dropdown (wallet name only)
Quick validation before submit
| Check | Must be |
|---|---|
| Transaction ID | Exact match (no missing letters/numbers) |
| Agent Number | Receiver number on slip (not player number) |
| Amount | Transaction amount only (not total spent) |
| Date | Matches slip date (convert আজ/Today only if no full date is shown) |