Step 1: confirm this is Nagad. Step 2: extract the required fields exactly.
| Field | What to read | Common mistakes |
|---|---|---|
| Agent Number | Receiver / merchant / agent account number | Using sender’s number |
| Transaction / Reference ID | Transaction ID / TrxID / Reference ID | Partial ID or wrong character (O/0, I/1) |
| Date & Time | Date/time from slip (use the date shown. Convert আজ/Today only if no date is shown) | Wrong date due to Bangla/English mismatch |
| Amount | Main transaction amount only | Entering total spent (includes fee/VAT) |
Wallet Type in escalation form: select Nagad only.