DP/VDO Deposit Escalation Guide

Bangladesh eWallet SOP • INTERNAL ONLY

OK Wallet — Slip Checklist

Step 1: confirm this is OK Wallet. Step 2: extract the required fields exactly.

Checklist

FieldWhat to readCommon mistakes
Agent NumberReceiver / merchant / agent account numberUsing sender’s number
Transaction / Reference IDTransaction ID / TrxID / Reference IDPartial ID or wrong character (O/0, I/1)
Date & TimeDate/time from slip (use the date shown. Convert আজ/Today only if no date is shown)Wrong date due to Bangla/English mismatch
AmountMain transaction amount onlyEntering total spent (includes fee/VAT)

Wallet Type in escalation form: select OK Wallet only.

Quick tips

  • First find the receiver/account number → that is the Agent Number.
  • Then copy the Transaction/Reference ID exactly.
  • For amount, ignore fee/charge/VAT/total.
  • If slip is cropped or unclear, request a full screenshot.

Real slip samples

OK Wallet slip 1
OK Wallet slip sample 1
OK Wallet slip 2
OK Wallet slip sample 2
OK Wallet slip 3
OK Wallet slip sample 3
OK Wallet slip 4
OK Wallet slip sample 4