DP/VDO Deposit Escalation Guide

Bangladesh eWallet SOP • INTERNAL ONLY

Rocket — Slip Checklist

Step 1: confirm this is Rocket. Step 2: extract the required fields exactly.

Checklist

FieldWhat to readCommon mistakes
Agent NumberReceiver / merchant / agent account numberUsing sender’s number
Transaction / Reference IDTransaction ID / TrxID / Reference IDPartial ID or wrong character (O/0, I/1)
Date & TimeDate/time from slip (use the date shown. Convert আজ/Today only if no date is shown)Wrong date due to Bangla/English mismatch
AmountMain transaction amount onlyEntering total spent (includes fee/VAT)

Wallet Type in escalation form: select Rocket only.

Quick tips

  • First find the receiver/account number → that is the Agent Number.
  • Then copy the Transaction/Reference ID exactly.
  • For amount, ignore fee/charge/VAT/total.
  • If slip is cropped or unclear, request a full screenshot.

Real slip samples

Rocket slip 1
Rocket slip sample 1
Rocket slip 2
Rocket slip sample 2
Rocket slip 3
Rocket slip sample 3
Rocket slip 4
Rocket slip sample 4
Rocket slip 5
Rocket slip sample 5
Rocket slip 6
Rocket slip sample 6
Rocket slip 7
Rocket slip sample 7
Rocket slip 8
Rocket slip sample 8